FIRST HEALTH CARE HELP CENTRE
Frequently Asked Questions About Arranging Care
Find clear answers about choosing a service, locations, availability, charges, privacy and what happens after you contact First Health Care.
- Choosing the most relevant service
- Service areas, schedules and availability
- Charges, scope and confirmation steps
- Privacy and emergency-service limitations
General enquiries: WhatsApp 0304 5121772
General Answers
Start with the questions most families ask.
Local Coordination
Islamabad, Rawalpindi and selected areas.
Service Selection
Begin with the support needed, even if you do not know the service name.
Availability
Confirmed according to service, location, schedule and available professionals.
Clear Charges
Applicable charges and expected scope are discussed before confirmation.
Privacy-Aware Enquiries
Share only the minimum information needed for the first contact.
SERVICE-SPECIFIC GUIDANCE
Find detailed information for each core service
Each service page explains who the service may support, what may be included, available arrangements and service-specific questions.
Home Nursing Care
Clinical and day-to-day nursing support at home, subject to assessment and availability.
Elderly Care & Caretaker
Practical assistance, companionship and routine support discussed around the family’s needs.
Physiotherapy
Home visits and clinic appointments for mobility, strength and recovery support.
Psychology Consultations
Private consultations for emotional wellbeing, available in Islamabad and online depending on availability.
BEFORE YOU CONTACT US
Four details help the team answer more clearly
You do not need to diagnose the situation. Start with practical information and the team can explain the most relevant available route.
Support Required
Describe the type of help needed in general terms. Avoid sending reports or detailed medical history.
Location
Share the home-service area, or whether an online psychology consultation is preferred.
Preferred Schedule
Share the preferred day, time or approximate shift requirement.
Best Contact Route
Provide a working phone or WhatsApp number and a suitable time for the team to respond.
HOW AN ENQUIRY WORKS
A clear four-step contact process
Availability, scope and applicable charges are discussed before any arrangement is confirmed.
01
Share the general requirement
Use the form, call or WhatsApp to describe the support, location and preferred schedule.
02
Discuss the relevant service
The team asks for the practical information needed to review the most suitable service route.
03
Review the available option
Availability, expected scope, schedule and applicable charges are explained.
04
Confirm the arrangement
The service only proceeds after the family and First Health Care confirm the agreed next steps.
CLEAR INFORMATION BEFORE CONFIRMATION
One local coordination team, with no automatic promises
First Health Care explains the available service route, location coverage, expected scope, schedule and applicable charges before an arrangement is confirmed.
FIRST HEALTH CARE (SMC-PRIVATE) LIMITED
Registered Office: Office No. 10, Shukat Plaza, F-6 Markaz, Islamabad.
Operations Office: House No. 12, Street No. 5, F-8/3, Islamabad.
Registered Office: Office No. 10, Shukat Plaza, F-6 Markaz, Islamabad.
Operations Office: House No. 12, Street No. 5, F-8/3, Islamabad.
Service-Based Guidance
The first conversation focuses on the required support rather than forcing every situation into one package.
Availability Confirmed First
Home visits, professionals and preferred schedules are not treated as automatically available.
Scope and Charges Explained
Duties, session approach, consultation format and applicable charges are discussed before confirmation.
Privacy-Aware Contact
The initial form requests only practical contact and service information, not a detailed clinical record.
Still Have a Question?
Share the service required, location and preferred schedule. Our team will contact you to discuss the most relevant available option and applicable charges.
Please do not submit CNIC numbers, prescriptions, reports, diagnoses, detailed medical histories or emergency information through this form.
GENERAL QUESTIONS
First Health Care FAQs
These answers cover the questions shared across all services. Each service page contains additional service-specific guidance.
You can enquire about home nursing, nursing assistants, elderly care and caretaker support, physiotherapy at home or at the clinic, psychology consultations, patient assessment and other listed services. Availability and suitability are confirmed before any arrangement.
Start with the situation and the type of support required. You can select a service page or submit a general enquiry, and the team can explain the most relevant available route.
Yes. If the situation may involve more than one type of support, each relevant option can be discussed separately, subject to assessment, professional suitability and availability.
Home-service enquiries are coordinated for Islamabad, Rawalpindi, DHA, Bahria Town and selected surrounding areas. Exact coverage depends on the service, location and schedule.
Online psychology consultations may be available where the format is professionally appropriate and a suitable slot can be confirmed. Islamabad office options may also be discussed.
No. Home-visit availability depends on the service required, location, preferred schedule and available professionals.
Share your name, phone or WhatsApp number, the service or general support required, area, preferred time and a short practical description. Do not send CNIC numbers, prescriptions, reports or detailed medical history.
Use the service enquiry form, call 0304 5121772, or use the relevant WhatsApp number shown on the service page. General enquiries can use WhatsApp 0304 5121772.
The team will respond as soon as practical during service hours. A specific response time is not guaranteed, and website enquiries are not monitored as emergency channels.
The team discusses the required support, location and schedule, then explains available options, expected scope and applicable charges before anything is confirmed.
Yes. Applicable charges and the expected service arrangement are discussed before confirmation. Final charges may depend on the service, duration, location, schedule and professional availability.
Extended or round-the-clock arrangements may be discussed for relevant services, but they are not automatically available. The required duties, schedule, staffing and charges must be confirmed first.
Immediate availability cannot be guaranteed. Start timing depends on the service, assessment or professional suitability, location, schedule and available staff.
Changes can be discussed with the coordination team. Any revised schedule, duties or session plan remain subject to suitability, availability and management confirmation.
The required professional role is discussed according to the service and expected scope. Where relevant, families may ask about the proposed professional and credentials before confirmation.
Enquiry details are used to respond, review the appropriate service route and coordinate next steps. The Privacy Policy explains collection, sharing, retention and your choices in more detail.
No. This website, forms and WhatsApp numbers are not emergency or crisis-response channels. For urgent medical or mental health risk, contact the appropriate emergency service or go to the nearest hospital.
Contact info@firsthealthcare.pk or call 0304 5121772. Explain the information or concern involved so the team can review it, subject to applicable recordkeeping and legal requirements.
Still need help choosing a service?
Tell us the support required, location and preferred schedule. Our team can explain the most relevant available route before anything is confirmed.
